CAS Academy

Appeals · ISO/IEC 17024:2026 §9.8

Appeal a decision

Disagree with a CAS Academy certification decision? Ask us to reconsider. Your appeal is reviewed independently by people who were not part of the original decision.

30 days to appealIndependent reviewersNo discriminationFormal written outcome

Right place? A complaint is about a certified person or our certification / examination service; an appeal challenges a certification decision CAS Academy made about you. Affected by both? You can do each separately.

This is actually a complaint →

Submit your appeal

Fields marked * are required. We’ll email you a reference number.

0/5000

Attach the decision notice and any supporting evidence. Up to 6 files, 10 MB total.

Reviewed impartially · protected by bot verification.

What to expect

  • ✓ A reference number + progress updates
  • ✓ Reviewed by people not involved (§9.8.6)
  • ✓ No discrimination for appealing (§9.8.7)
  • ✓ Formal written notice of the outcome (§9.8.9)

Not an appeal?

Reporting a problem with a certified person or our service? File a complaint →

How we handle your appeal

Every step follows our documented process under ISO/IEC 17024:2026 §9.8.

  1. 1

    You submit

    §9.8.1

    Appeal a CAS Academy certification decision — an examination result, refusal, suspension, withdrawal, or scope reduction — within 30 days of being notified. Available in English, Arabic or Italian.

  2. 2

    We acknowledge

    §9.8.8

    We confirm receipt, give you a reference number, and keep you updated on progress.

  3. 3

    We validate it

    §9.8.4

    We gather all the information needed to determine whether the appeal is valid.

  4. 4

    Independent review

    §9.8.5 · §9.8.6 · §9.8.7

    Your appeal is handled and decided — or reviewed and approved — by individual(s) not involved in the original decision being appealed. You face no discrimination for appealing.

  5. 5

    We decide

    §9.8.2

    A decision is reached impartially and in a timely manner — the original decision may be upheld, overturned, or partially upheld — and communicated to you.

  6. 6

    We close it formally

    §9.8.9

    We give you formal notice that the appeals-handling process has ended.

Common questions

What can I appeal?+
Any CAS Academy certification decision that affects you — for example an examination result, a refusal to certify, a suspension or withdrawal of your certificate, or a reduction of your certification scope.
Is there a deadline?+
Please submit your appeal within 30 days of being notified of the decision.
Who reviews my appeal?+
Individual(s) who were not involved in the original decision, to ensure the review is impartial (ISO/IEC 17024:2026 §9.8.6).
Will appealing count against me?+
No. Submitting an appeal results in no discriminatory action against you (§9.8.7).
How will I hear the outcome?+
We keep you updated on progress and give you formal written notice of the decision (§9.8.8 and §9.8.9).
Appeal a decision · CAS Academy