Contact
Get in touch
Questions about a scheme, a training programme, an examination or a certificate? Talk to the CAS Academy team — or raise a complaint or appeal below.
Head office
🇪🇬 CAS Academy
75 Saad Zalam Street, Nile Corniche
Old Cairo, Cairo Governorate, Egypt
Regional offices: Amman (Jordan) · Bucciano (Italy). Operating to ISO/IEC 17024:2026 — accreditation in progress.
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What to expect
- ✓ A reply within one business day
- ✓ An email confirmation with your reference
- ✓ Your details kept confidential
Complaints & appeals
Have a concern, or disagree with a decision we made about you? Choose the right channel — both are handled impartially under ISO/IEC 17024:2026 (Complaints §9.9, Appeals §9.8).
Report a problem
Something's wrong — with a CAS-certified person, or with our certification service, an examination, an invigilator, or our conduct.
e.g. a certified individual misusing their certificate; an issue with an exam, a result, or our staff.
Challenge a decision
You disagree with a certification decision CAS Academy made about you and want it formally reconsidered by independent reviewers.
e.g. an examination result, a refusal to certify, or a suspension or withdrawal of your certificate.
Not sure, or affected by both? You can file a complaint and submit an appeal — they’re handled as separate cases.
Ready to get certified?