CAS-10002-AW

ISO 10002 Complaints Handling Awareness

Personnel certification for the guidelines on customer-complaints handling in organizations per ISO 10002:2018.

Training delivered under ISO 21001:2025 · Examination & certification under ISO/IEC 17024:2026 — together, CAS Academy.

Programme types

Just Training

16 hours · ISO 21001:2025

Just Examination

Exam only · ISO/IEC 17024:2026

Hybrid

Training + examination

Choose your programme type in the form. Contact us for pricing.

Certificate

TypeAttendance · Examination · Both

Validity3 years

Recertificationevery 3 year(s)

Surveillancenot required

Prerequisites

Open to all interested professionals. No prior certification required. Literacy in the chosen training language is recommended. Awareness covers the foundational terminology and clause structure of ISO 10002:2018.

Your application

Tell us about yourself and we’ll confirm prerequisites within 2 working days. Fields marked * are required.

1. Choose your programme type

Delivery mode

2. Who's applying

Application path *Individual — I'm applying for myselfCorporate — my employer is sponsoring me (the company will be invoiced)

Your details

Your personal details — you'll be the certified person.

Full name *

Email *

Phone (optional)

Preferred exam language

3. Personal information

National ID

Passport number

Date of birth

Nationality

Address

City

Country

4. Prerequisites & equivalent training (§5.2.3 d, §9.2.2 d)

How do you meet the scheme prerequisites? *

Education summary

Relevant experience

I have completed equivalent training elsewhere (not from CAS Academy).

5. Supporting documents

PDF / DOCX / PNG / JPG / WebP, ≤ 10 MB each. All optional at submission — staff may request follow-up documents.

Curriculum vitae (CV)

National ID or passport

Education certificates

Experience letters

Equivalent training certificate (if applicable)

6. Reasonable accommodation (§9.1.5)

I would like to request reasonable accommodation for the assessment.

7. Acknowledgements

I agree to comply with the certification requirements and to provide any information needed for the assessment (clause 9.2.2 c).I have read the privacy notice and consent to CAS handling my personal data as described.