ISO 10002 Complaints Handling Trainer
A practitioner-level course that takes you from the requirements of ISO 10002:2018 to a working system.
Duration
40 hours
Delivery
Virtual or physical
Language
English
Outcome
Examined certificate
Training delivered under ISO 21001:2025 · Examination & certification under ISO/IEC 17024:2026 — together, CAS Academy.
Overview
ISO 10002 Complaints Handling — Trainer training programme delivered under ISO 21001:2025; awareness or competence pathway as per scheme code.
Personnel certification for the guidelines on customer-complaints handling in organizations per ISO 10002:2018.
What you'll learn
- Interpret every clause of ISO 10002:2018 and translate it into practice.
- Plan and build the documented information the standard requires.
- Establish processes, controls and records that meet the requirements.
- Run internal checks and drive continual improvement.
- Prepare your organisation for a successful certification assessment.
Who should attend
- Practitioners implementing or maintaining the system.
- Management representatives and process owners.
- Coordinators responsible for documentation and compliance.
How it's delivered
Format
40-hour programme, attend virtual — live online — or physical, in person.
Materials & trainer
Led by an approved CAS Academy trainer, with full course materials and worked examples.
Examination
A proctored examination under ISO/IEC 17024:2026 leads to the certificate.
Reasonable accommodation
Tell us at application and we'll arrange suitable accommodation for the assessment (§9.1.5).
The certificate you earn
Every certificate is verifiable online at academy.cas.com.eg/verify. CAS Academy operates to ISO/IEC 17024:2026 — accreditation in progress.
Prerequisites
Minimum 5 years' subject-matter experience on ISO 10002:2018 AND a Lead-Auditor or Consultant certificate. Trainer competence is assessed per ISO 29993:2017 (general) and ISO 29994:2021 (distance delivery).
Reference standards
Frequently asked questions
How long is the ISO 10002 Complaints Handling Trainer programme and how is it delivered?
It runs over 40 training hours, and you can attend virtual — live online — or physical — in person at an agreed venue.
How much does the ISO 10002 Complaints Handling Trainer programme cost?
The fee depends on your chosen programme type (Just Training, Just Examination or Hybrid) and delivery (virtual or physical). Apply or contact CAS Academy and we'll confirm your fee.
Is there an examination, and what certificate do I receive?
Yes. You sit a proctored examination and, on a successful result, receive a CAS Academy personnel certificate carrying ISO 21001:2025 (training) and ISO/IEC 17024:2026 (examination). It is valid 3 years, with recertification every 3 years.
Do I need any prerequisites for ISO 10002 Complaints Handling Trainer?
Minimum 5 years' subject-matter experience on ISO 10002:2018 AND a Lead-Auditor or Consultant certificate. Trainer competence is assessed per ISO 29993:2017 (general) and ISO 29994:2021 (distance delivery).
How do I enrol?
Apply online from this page. We confirm prerequisites within 2 working days, then schedule your training and examination.
Related programmes
Ready to enrol on ISO 10002 Complaints Handling Trainer?
Apply online and we’ll confirm your prerequisites within 2 working days.